FAQ - Frequently Asked Questions

Are Captivate & Co products paraben and sulphate free?

C&C have been tirelessly formulated and developed to ensure that these nasty additives are not used in any of our product rages. Better for the environment, better for your hair.

Are Captivate & Co products Vegan?

98% of all our products are 100% Vegan. Our Matte Molding Clay contains Honey and Bees Wax. Honey is a contentious issue amongst some Vegans, we choose to erred on the side of caution. Sorry folks.

Are Captivate & Co products tested on animals?

Absolutely not! It may only be the view of the C&C directors, but we feel that in this modern era, those still responsible for testing products on animals should be deprived of their freedom.

What is the safe lifespan of Captivate & Co hair care products?

We use either no preservatives or natural preservatives in most products. We recommend using within 12 months of opening. Unopened shelf life in a normal cool environment is 3 years from the date of purchase.

Are Captivate & Co products recyclable?

C&C offer a wide range of products to our customers and we always attempt to offer a recyclable solution. At present, the bottles, disc caps, product cartons and plastic wrapping are all recyclable.

How do Captivate & Co products ensure sustainability to the environment?

C&C are a modern and evolving organisation that are aware of our obligations to the environment not only as a business operation but as a human. For this reason, we have tirelessly ensured that all steps have been made to create the most sustainable products that we can offer. Our bottles and disc caps are 100% recyclable and our labels are produced with chemically safe inks and adhesives. Our formulas for all products adhere to strict Australian regulations.

Where are Captivate & Co's products made?

C&C products are formulated, bottled and produced on the beautiful iconic Queensland Sunshine Coast, Australia.

What happens if a product id out of stock?

C&C stock management enlists the best systems to ensure you can receive your products exactly when you want. On the odd occasion that an item is out of stock, it will be shown online as “Out Of Stock”. Orders can still be placed for back order and delivery will be as soon as possible.

How much Shampoo and conditioner do I use?

This will depend on your hair length and hair thickness. A standard portion is 2-3g, which is about 1 to 2 pumps for both shampoo and conditioner. Some people will use less, some will need more. The important part is ensuring that you apply your C&C shampoo mainly on your scalp to cleanse your hair, while only applying your C&C conditioner from your mid-lengths to ends. Leave conditioner on for 1 minute before rinsing. If you have left your hair an extra day longer than usual or have applied a lot of product to your hair, you may need to shampoo your hair twice before apply conditioner. C&C shampoo and conditioner is free of any nasty ingredients; therefore, you may find that it does not lather very much. This is normal and you may find that you might need to adjust to this product.

How much Repair Masque do I use?

C&C Repair Masque is the ultimate hydrating, repairing and reconstructing treatment for medium/coarse hair textures. It can also be used on fine hair that needs extra attention. You can use as much or as little as you like. However, on fine hair we recommend that you use only a small amount. Gently massage desired amount (less for fine hair) onto freshly shampooed, towel-dried hair. Apply evenly to mid-lengths and ends making sure you avoid your roots. Leave in hair for a minimum of 10 minutes. For maximum results, leave in hair for 30 minutes or longer and when rinsing, make sure the hair still feels a little slip. Do not over rinse.

How do I apply Matte Molding Clay?

C&C matte molding clay is lightweight, giving a natural look whilst adding texture to all types of hair without looking greasy. It will keep your hair in place whilst allowing the flexibility to manoeuvre different styles throughout the day if you so wish. Perfect even in hot and humid conditions. Start on 100% dried hair. Simply apply to palms of your hand (not fingertips) working product between hands and then apply all throughout hair. Then use your finger tips to piece out or move hair into desired style and/or direction.

How much Argan oil do I use?

Apply a small amount (One pump. Two pumps for extra-long or thick hair) of C&C Argan oil onto freshly washed and towel-dried hair. Apply evenly to mid-lengths and ends of hair, making sure to avoid your roots. Once you have finished drying and/or styling your hair, you can also apply a small amount (Half a pump) to finish and seal in ends to prevent spilt ends.